Returns & Exchanges
At Baan Velgen, we want you to be completely satisfied with your fashion purchase. If your items are not a perfect fit, you may return or exchange them within 30 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided in your portal confirmation and drop off the parcel at any authorized carrier location.
Quality Check & Refund
Once our warehouse team inspects the returned garments, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing