Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy for high-end apparel?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all Baan Velgen security tags intact.
How can I ensure I am ordering the correct size?
We provide a detailed size guide on each product page. Since we curate international designers, we recommend comparing your measurements against our specific brand charts.
Are all products on Baan Velgen authentic?
Yes, we guarantee the 100% authenticity of every item we sell. We work directly with designers and authorized distributors to ensure premium quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.